Contact us

Question

How do I contact a member of your Customer Experience team?

Answer

We're here to answer any questions that may come up. We're offering an array of options to reach us, so please pick the option that works best for you.

Quicklinks for fast answers to common questions:

• Information about card arrival times
• Request an update to your One account (street address, email address, phone number)
• Funds transfer timeline information
• How to dispute a transaction

Hours:

We're currently staffed M-F 9 am to 5 pm Pacific Time.  

Email:

You can submit a help request by clicking on the 'Submit a request' link above, or by clicking here. 

Phone:

Call us:

Our team can be reached at +1 (855) 970-1919 M-F 9 am to 5 pm Pacific Time.

Have us call you:

To schedule a time for us to call you back that works for your schedule, please click here. There you will be able to pick from the list of available times that fit best into your day. Once a call is scheduled, a member of our team will call you at the time you’ve selected.

Chat:

Chat is available  M-F 9 am to 5 pm Pacific Time via our Support widget.