Replacing a damaged card

If your debit card is damaged, follow the steps below to get a new card sent to the address on file. 

1. Sign in to your ONE account
2. Select the card icon at the top right corner of the screen
3. Select Replace damaged card

While you wait for a replacement to be sent to you, continue to use your current card and the virtual card in the app to make purchases online. Just click Show card details below the image of your card to see your virtual card's information.