Card arrival time

When will my debit card arrive?

Your One debit card should arrive via USPS within 7-10 business days after you've signed up. In some cases, it may take up to 14 business days to arrive.

If your card does not arrive within 14 business days, please order a new card by going to Details in our mobile app or website.

How to activate my card

Unlike traditional cards, One will not activate your card over the phone. Instead, you will activate your card by visiting Details in our mobile app or website.

Virtual Card

While you wait for your physical card to arrive, you may connect your virtual card to Apple Wallet or Google Pay for online purchases and where supported, in store purchases along with cash back with a PIN number.

At this time, virtual cards are not available for use at ATMs. Please keep this in mind when deciding how much money to transfer to One before your physical card arrives. 

You may use your account and routing number to pay bills or other items that allow for ACH payments.