When will my ONE card be shipped?
Your new ONE debit card will typically ship 2-3 business days after your account is opened.
When will I get my ONE card?
Your ONE debit card should arrive via USPS within 7-10 business days after the opening of your account. In some cases, it may take up to 14 business days to arrive.
If your card does not arrive within 14 business days, please order a new card by selecting the image of the card in the top right corner of the screen.
How do I activate my card?
You can activate your card by selecting the image of the card in the top right corner of the screen. Unlike traditional cards, we're not able to activate your card over the phone.
While you wait for your physical card to arrive, you can connect your virtual card to Apple Wallet or Google Pay for online purchases and where supported, in-store purchases along with cashback with a PIN number.
At this time, virtual cards are not available for use at ATMs. Please keep this in mind when deciding how much money to transfer to ONE before your physical card arrives.
You may use your account and routing number to pay bills or other items that allow for ACH payments.