What are Scheduled Transfers and how do I use them?

What are scheduled transfers?

ONE’s Scheduled Transfers feature allows you to create recurring transfers on a weekly, every other week, or monthly frequency either within a set date range or indefinitely.

Can I schedule a transfer between Pockets?

Yes! You can use ONE’s Scheduled Transfers feature to schedule transfers between Pockets or between your ONE account and an external account.

When you schedule a transfer between your Pockets, these transfers will happen immediately on the day they are scheduled for. Transfers to and from external accounts are ACH bank transfers and will take 1 - 3 business days.

How do I schedule recurring transfers?

While signed in to your ONE account:

1. Select Move Money on mobile or Transfer on the website.
2. Click on Scheduled transfers
   
3. Click on Schedule a transfer
   
4. Enter the amount of the transfer
5. Choose the From and To account from your list of available Pockets and external accounts.
6. Toggle Schedule to create a recurring Scheduled Transfer.
7. Choose a Start date 
8. Select Weekly, Every other week, Monthly, Last day of month, or Upon direct deposit from the drop-down menu.
9. Choose an optional End date 

Once you have selected your Frequency, Start Date, and End Date (optional) select Schedule Transfer. You should see a confirmation screen letting you know when the first transfer will be initiated!

Please note: One-Time transfers cannot be scheduled. 

Can I edit a Scheduled Transfer?

Scheduled transfers can be cancelled but not edited. To cancel your recurring transfer:

1. Sign in to your ONE account
2. Click on Move Money
3. Click on Scheduled transfers
   
4. Select See Details in the Scheduled transfer card for the transfer you’d like to cancel
   
   
5. Click Cancel this scheduled transfer
   
   
6. If successfully cancelled, you will see a confirmation screen letting you know that no further action is required
   
   

What happens if I delete a Pocket in one of my recurring transfers?

You are not able to delete Pockets that are part of a Scheduled transfer. In order to delete a Pocket in a Scheduled transfer, you must first delete all Scheduled transfers that include that Pocket. 

What happens if I am transferring between Pockets but my ‘From’ Pocket does not have enough funds?

If this occurs, your transfer (and the scheduled transfer series) will be cancelled. 

What happens if I schedule a transfer for the last day of a month?

Transfers scheduled for a monthly frequency occur on the same day of every month. Transfers scheduled on the 29th, 30th, or 31st will fall on the last day of the month in the shorter months.

What happens if I schedule a transfer for a weekend?

ACH transfers scheduled on a weekend will begin the transfer process on the next business day and take 3-5 business days.