If you did not receive the verification code when applying for your ONE account, please ensure that you have entered the correct phone number.
If you are a T-Mobile customer, reach out to T-Mobile customer support and have them reset the shortcodes for your device. This should allow the verification code to come through to your phone and you can proceed with the ONE application.
If you are not a T-Mobile customer please reach out to email@example.com and provide the below information:
- Phone number entered
- iPhone, Android, or other device types
- Mobile service provider