Why didn’t I receive a verification code?
If you did not receive the verification code when applying for your One account, please ensure that you have entered the correct phone number.
If you are a T-Mobile customer, we recommend reaching out to T-Mobile customer support and having them reset the shortcodes for your device. This should allow the verification code to come through to your phone and you can proceed with the One application.
If you are not a T-Mobile customer please send a Help ticket to firstname.lastname@example.org and provide the below information:
- Phone number you entered
- iPhone, Android, or other device types
- Mobile service provider