The time frame for your refund begins with the merchant. If you are waiting for a refund from a merchant, please contact the merchant directly to see if they can provide additional assistance.
Merchandise refunds may take up to 5 business days to appear in your ONE account - once the refund process has begun.
ONE does not have the ability to see if a refund is pending to your account until we receive it from the merchant
Which Pocket will the refund post to?
This may differ slightly based on how the merchant processes the refund. Most commonly, the funds will go to the Pocket where the card is currently pointed. The refund will not always appear back in the Pocket from where it was charged.
Will a refund be received if it is sent to a card that is no longer active?
Yes, a refund should be received even if a card is no longer active.
What happens if I get a refund to my Credit Builder Pocket?
Any refunds or credits issued to your ONE card while pointed to your Credit Builder Pocket or a virtual card created specifically for your Credit Builder Pocket will be deposited into your Spend Pocket.