To update the email address associated with your ONE account:
- Sign in to ONE account.
- Go to Details on the app, or your profile icon in the top right corner of the website.
- Tap on View profile under your name.
- Tap Edit next to your email. Please note: if you are signed into your ONE mobile app, this will redirect you to the website where you may need to sign in again and tap Edit again.
- Verify your identity by entering the 6-digit code received via text.
- Type in your new email in both the new email and the confirm email box.
- Tap Confirm and complete your text verification once more.
- Once you complete your text verification, you will be asked to verify your email by entering the code that was sent to your new email address.
- Once you’ve entered your verification code:
- If on web: you will be prompted to sign back in if you’d like to continue using ONE on the web
- If on mobile: you may tap the x in the top left corner of the screen to return to your ONE app. Please note: your email will appear updated the next time you open your app.
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