Note: If your request includes changing your last name, we will require identification. To get started, click here and choose the Update Full Name option.
My Name program
To help remove barriers for our transgender and non-binary customers, we offer the My Name program.
My Name allows you to update your first name to your chosen name so that it is reflected in your One app, all One communication, and on your One card.
One customers who identify by a first name other than the one on their account can click here to request an update to their profile. Please allow one business day for processing. After the update has been made, the customer will be addressed by that name going forward. A new One card will arrive in 7 to 10 business days but may take up to 14. If a merchant objects that their One card name doesn’t match their government-issued identification, the merchant is invited to reach out to verify the One card is valid.