What is Auto-Pay and how does it work?

1. What is Auto-Pay? 
2. How do I set up Auto-Pay?
3. Can I choose to pay more than my Minimum Payment Due?
4. What payment methods can I select for Auto-Pay?
5. What happens if my Auto-Pay fails?
6. Can I edit my Auto-Pay amount or payment method?
7. When will my Auto-Pay be made?
8. Can I make a one-time payment?
9. Can I delete / unenroll from Auto-Pay?

What is Auto-Pay? 

Set up Auto-Pay to ensure timely payment to your Credit Line. With Auto-Pay you can select a Pocket or external account from which to make an automatic monthly payment.

How do I set up Auto-Pay?

After signing in to your ONE mobile app or web:

1. From your Pockets Dashboard tap on your Credit Line Pocket
   
2. Tap on Set Up next to Auto-Pay
   
   
3. Tap on Amount to select between Statement Balance or Minimum Payment Due.
   
4. Tap on Payment Method to choose a Pocket or external institution for your payment.
1. Please note, your Pay On date will depend on the method selected. Payments from a ONE Pocket will occur on the 26th of each month. Payments from an external bank account will be initiated on the 20th of each month.
5. Tap Enable Auto-Pay button

Please note, if Auto-Pay is enabled on or after the date shown in the Pay On field, your Auto-Pay enrollment will take effect the following month. You will need to make a one-time manual payment for the current month. 

Can I choose to pay more than my Minimum Payment Due?

Yes, you can set up Auto-Pay to make a minimum payment or to pay your statement balance.

What payment methods can I select for Auto-Pay?

Auto-Payments can be set up from a One Pocket or from a connected external institution. The date that your payment is initiated (Pay On date) will depend on the method selected. Payments from a One Pocket will occur on the 26th of each month. Payments from an external bank account will be initiated on the 20th of each month.

What happens if my Auto-Pay fails?

You will be notified via email and push notification (if enabled) if an Auto-Pay fails. Payments can fail due to insufficient funds in your selected Pocket or external account. If your payment has failed, please submit a one-time payment prior to your due date.

Can I edit my Auto-Pay amount or payment method?

Absolutely! To edit your Auto-Pay, sign in to your One app or web app:

1. Tap on your Credit Line Pocket
2. Tap on Edit next to Auto-Pay

Please note: any changes made on or after the 20th of the month will take effect in the following month. 

When will my Auto-Pay be made?

Payments from a One Pocket will occur on the 26th of each month. Payments from an external bank account will be initiated on the 20th of each month.

Can I make a one-time payment?

Yes, you will be able to make a one-time payment in addition to your scheduled Auto-Pay. To do so, sign in to your One account:

1. Tap on your Credit Line Pocket
2. Tap the Pay button located to the right of your balance
3. Follow the steps to complete a one-time payment

Can I delete/unenroll from Auto-Pay?

Yes, you can delete your Auto-Pay. After signing in to your One account:

1. Tap on your Credit Line Pocket
2. Tap on Edit next to Auto-Pay: On
3. Tap on the Delete Auto-Pay button located at the bottom of your screen

This article is intended for ONE customers who currently have an active Credit Line or Overdraft product.