What is Auto-Pay and how does it work?

1. What is Auto-Pay? 
2. How do I set up Auto-Pay?
3. Can I choose to pay more than my Minimum Payment Due?
4. What payment methods can I select for Auto-Pay?
5. What happens if my Auto-Pay fails?
6. Can I edit my Auto-Pay amount or payment method?
7. When will my Auto-Pay be made?
8. Can I make a one-time payment?
9. Can I delete/unenroll from Auto-Pay?

What is Auto-Pay? 

Set up Auto-Pay to ensure timely payment to your Personal Loan. With Auto-Pay you can select a Pocket or external account from which to make an automatic monthly payment.

How do I set up Auto-Pay?

After signing into your ONE mobile app or web:

1. From your Pockets Dashboard tap on your Personal Loan Pocket
   
2. Tap on Set Up next to Auto-Pay
   
3. Tap on Amount to select between Statement Balance, Minimum Payment Due, or Custom Amount. Please note your custom amount must be greater than your minimum payment. Choose this option if you’d like to work towards paying off your Personal Loan faster
4. Tap on Payment Method to choose a Pocket or external institution for your payment.
1. Please note, your Pay On date will depend on the method selected. Payments from a ONE Pocket will occur on the 26th of each month. Payments from an external bank account will be initiated on the 20th of each month.
5. Tap Enable Auto-Pay button

Please note, if Auto-Pay is enabled on or after the date shown in the Pay On field, your Auto-Pay enrollment will take effect the following month. You will need to make a one-time manual payment for the current month. 

Can I choose to pay more than my Minimum Payment Due?

Yes, you can set up Auto-Pay to make a minimum payment, pay your statement balance, or pay a custom amount. Please note your custom amount must be greater than your minimum payment. Choose this option if you’d like to work towards paying off your Personal Loan faster.

What payment methods can I select for Auto-Pay?

Auto-Payments can be set up from a ONE Pocket or from a connected external institution. The date that your payment is initiated (Pay On date) will depend on the method selected. Payments from a ONE Pocket will occur on the 26th of each month. Payments from an external bank account will be initiated on the 20th of each month.

What happens if my Auto-Pay fails?

You will be notified via email and push notification (if enabled) if an Auto-Pay fails. Payments can fail due to insufficient funds in your selected Pocket or external account. If your payment has failed, please submit a one-time payment prior to your due date.

Can I edit my Auto-Pay amount or payment method?

Absolutely! To edit your Auto-Pay, sign in to your ONE account:

1. Tap on your Personal Loan Pocket
2. Tap on Edit next to Auto-Pay

Please note: any changes made on or after the 20th of the month will take effect in the following month. 

When will my Auto-Pay be made?

Payments from a ONE Pocket will occur on the 26th of each month. Payments from an external bank account will be initiated on the 20th of each month.

Can I make a one-time payment?

Yes, you will be able to make a one-time payment in addition to your scheduled Auto-Pay. To do so, sign to your ONE account:

1. Tap on your Personal Loan Pocket
2. Tap the Pay button located to the right of your balance
3. Follow the steps to complete a one-time payment

Can I delete/unenroll from Auto-Pay?

Yes, you can delete your Auto-Pay. After signing into your ONE account:

1. Tap on your Personal Loan Pocket
2. Tap on Edit next to Auto-Pay: On
3. Tap on the Delete Auto-Pay button located on the bottom of your screen