Some customers are reporting having trouble depositing a check using the One mobile app on select devices running Android 12. We’ve identified the root cause of the error and are working closely with our partner to get the feature up and running as quickly as possible. In the meantime, here are your options for depositing a check into your One account:
- Use a different mobile device to deposit your check than that which is presenting the error. Be sure you log out of your account after making the deposit unless it’s another device that belongs to you personally.
- Hold onto that check for another time. As we said, we’re working diligently to get our feature functional for all eligible users as soon as we can. Once the work is complete, we’ll be sure to update impacted customers so they know they’re able to deposit checks using their One app again.
- Deposit the check into a different bank with which you have an account and then transfer the funds into your One account. If possible, we recommend initiating transfers from the account that’s holding the funds; pushing funds (rather than requesting them) is always faster for you.
We know these alternatives aren’t necessarily ideal and we’re sorry for any inconvenience this may cause you, but we wanted to make sure you know what workarounds there are that might work for you. Thanks for being patient and understanding!