Getting Started
- How to fund your One account
- How to connect an external bank to One
- Social Media Accounts and Fraud/Scam Prevention
- Joining One FAQ
- How many external accounts can I connect to One?
- Why didn’t I receive a verification code?
Using One
- Missing iOS Widget
- Add One iOS Widget
- What are Scheduled Transfers and how do I use them?
- Can I use my One card at an ATM?
- Can I add a beneficiary to my One account?
- One iOS Shortcuts
One Card
- Replacing a damaged card
- How to replace a lost or stolen card
- How to activate your One debit card
- Can I get a cash advance with my One card?
- Why is my card getting declined?
- How many One debit cards can I have?
My Account
- I cannot receive my 6-digit code to my phone number
- How do I update my phone number
- How do I update my email?
- How do I update my street address?
- I received a card I did not order / in error
- MFA/2FA
Pockets
- What is a Pocket?
- How will Pocket Protector work on hotels, car rentals, and gas authorizations?
- Can I have Pocket Protector on Shared Pockets?
- Does Pocket Protector work with P2P services?
- Does Pocket Protector work with ACH transfers?
- Will Pocket Protector work with Scheduled Transfers?
Direct Deposits
Payments & Transactions
- When will my refund post to my One account?
- Why was my transfer cancelled?
- Can I cancel a transfer out of my One account?
- Pending card authorizations and holds
- Can I use my One card when I travel internationally?
- What is an IMAD number?
Credit Builder
- How to delete the Credit Builder Pocket
- What is Credit Builder?
- How does Credit Builder help with my credit score?
- Am I eligible for Credit Builder?
- What if I’m not eligible for Credit Builder?
- How do I add Credit Builder to my One account?
Check Deposit
- How do I deposit a check?
- Why is my check not showing up as pending?
- What is Check Deposit?
- Check Requirements
- What kinds of checks cannot be processed?
- Do you accept cashier’s checks?
Credit Line
Credit Score Manager
- A data breach just happened! How do I protect myself?
- How can I protect myself if my info has been exposed in a data breach?
- What is Credit Lock or Freeze?
- How can I protect myself from Fraud?
- How can I dispute inaccuracies and errors on my credit report?
- How do I improve my score?
Save & Auto-Save
Mastering your Money
- Learn About The Hidden Costs of Traditional Overdraft Protection
- Welcome Simple Users | We’re Answering FAQs
- How to Save More (Now) | 20 Real Tips
- A Tool to Help You Save: Auto-Save
- 5 Everyday Financial Wins Worth Celebrating
- How to Use Credit Wisely
More Info
- How does One make money?
- Does One offer accounts for minors/teens?
- What are One’s Holidays?
- One’s Financial Privacy Center
- How does One maintain 3.00% APY on Auto-Save?
- Contact One Customer Experience