Knowledge Center

Getting Started

• Funding your account
• How to connect One to external bank accounts
• Wire Transfers
• Joint Accounts
• Fees and Daily Limits
• How to set up Auto-Save

See all 10 articles

Using One

• Using ATMs
• Creating Spend pockets
• Pay Anyone
• Card Assignment
• What do I do if my routing number is not recognized?
• Request a new card

See all 17 articles

My Account

• Update or Change your PIN
• Card arrival time
• One account types
• Update One password

Pockets

• What is a pocket?
• Pocket settings
• Moving money between pockets
• What do APY and APR mean?

Direct Deposits

• How to set up a direct deposit to your One account
• What does One consider as a direct deposit?

Payments & Transactions

• Fund transfer timelines
• Transaction declined while trying to purchase gas
• Disputing a transaction
• Cash back when making a purchase

Credit Line

• Credit Line
• About Assist

Save & Auto-Save

• No transfer limits in the Save pocket
• Auto-Save pocket contributions

Mastering your Money

• 5 Everyday Financial Wins Worth Celebrating
• How to Use Credit Wisely
• 5 Ways to Save on a Tight Budget
• Why You Need A Financial Checklist Now, More Than Ever — and How to Build One

More Info

• Contact us
• Mastercard: Guide to Benefits
• Schedule a call
• Coastal Community Bank

Disclosures, Terms, and Policies

• Disclosures, Terms, and Policies
• One Referral Program Terms
• Promotions Terms