Getting Started
- How to fund your ONE account
- How to connect an external bank to ONE
- Social Media Accounts and Fraud/Scam Prevention
- Joining ONE - FAQ
- How many external accounts can I connect to ONE?
- Why didn’t I receive a verification code?
Using One
- Missing iOS Widget
- Add ONE iOS Widget
- What are Scheduled Transfers and how do I use them?
- Can I use my ONE card at an ATM?
- Can I get a Money Order or Cashiers Check with my ONE account?
- Can I send a Wire Transfer from ONE?
One Card
- Replacing a damaged card
- How to replace a lost or stolen card
- How to activate your ONE debit card
- Can I get a cash advance with my ONE card?
- Why is my card getting declined?
- How many ONE debit cards can I have?
My Account
- Update My Name
- Unable to receive 6-digit code to phone number
- How do I update my phone number
- How do I update my email?
- How do I update my home or mailing address?
- I received a card I did not order / in error
Pockets
- What is a Pocket?
- How does Pocket Lock work?
- How will Pocket Protector work on hotels, car rentals, and gas authorizations?
- Can I have Pocket Protector on Shared Pockets?
- Does Pocket Protector work with P2P services?
- Does Pocket Protector work with ACH transfers?
Direct Deposits
Payments & Transactions
- Change in Overdraft Services - Reduced Overdraft Limits
- Transaction Download (.CSV)
- Send a Check - Beta FAQs
- Send a Check - Beta
- When will my refund post to my ONE account?
- Why was my transfer cancelled?
Credit Builder
- Is Credit Builder a Secured Credit Card?
- How to Use Credit Builder
- How does Credit Builder help with my credit score?
- How to close your Credit Builder Pocket
- How do I add funds to my Credit Builder Pocket?
- What happens if I get a refund to my Credit Builder Pocket?
Check Deposit
- How do I deposit a check?
- Why is my check not showing up as pending?
- Check Requirements
- What kinds of checks cannot be processed?
- Do you accept cashier’s checks?
- How much can I deposit with mobile Check Deposit?
Credit Line
Credit Manager
Save & Auto-Save
More Info
- Does ONE offer accounts for minors/teens?
- What are ONE’s Holidays?
- ONE’s Financial Privacy Center
- How does ONE maintain 3.00% APY on Auto-Save?
- Contacting ONE Customer Service
- Mastercard: Guide to Benefits
Disclosures, Terms, Policies, and Promotions
- Every Pocket Tells A Story Giveaway
- Auto-Save Your Refund Promotion Terms
- Security alert - Impersonation scams
- ONE Community Guidelines
- Disclosures, Terms, and Policies
- ONE Referral Program Terms