Matthew

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Activity overview

Latest activity by Matthew
  • Matthew created an article,

    Joining One FAQ

    How do I apply for a One account? You may apply for a One account from our Get Started page or by downloading our app here and tapping Get Started. It is possible that during the application proces...

  • Matthew created an article,

    Why is my card getting declined?

    Knowing why your card was declined and what steps you can take to prevent it from happening will help ensure your next transaction goes through without any problems. Here are some common reasons wh...

  • Matthew created an article,

    How do I sign out of One?

    To sign out of your One account, please do the following: Click on Details Scroll down to the bottom and click Sign out Your account should automatically sign out after 5 minutes of inactivity.  

  • Matthew created an article,

    How many One debit cards can I have?

    Each One account will have a single physical card. Whether you’re sharing a Pocket with friends or making a purchase with funds you previously set aside, One allows you to easily choose which Pocke...

  • Matthew created an article,

    Pending card authorizations and holds

    What is a pending debit card authorization? An authorization hold (also card authorization, preauthorization, or preauth) is a service offered by credit and debit card providers whereby the provide...

  • Matthew created an article,

    How to delete the Credit Builder Pocket

    How to delete the Credit Builder Pocket To delete your Credit Builder Pocket, follow the steps below: Login to your One account Open your Credit Builder Pocket Click on the 3 dots in the top right...

  • Matthew created an article,

    What are Pocket descriptions?

    You can now add more details to your Pockets with Pocket descriptions! Use Pocket descriptions to organize your Pockets with Pocket-specific information. Make sure you’re using the latest version o...

  • Matthew created an article,

    How many external accounts can I connect to One?

    How many external accounts can I connect to One? At this time, we do not have a cap on the amount of bank accounts you’re able to connect with your One account. We do require that any linked accoun...

  • Matthew created an article,

    How does One make money?

    Our current model does not require that we drive revenue from fees and penalties. At this time we are focused on creating an exceptional product experience that evolves to meet the needs of our rap...

  • Matthew created an article,

    Why didn’t I receive a verification code?

    Why didn’t I receive a verification code? If you did not receive the verification code when applying for your One account, please ensure that you have entered the correct phone number.  If you are ...